FAQ
🛍 Frequently Asked Questions (FAQs)
Where is my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. Most orders arrive within 7–14 business days depending on your location.
How much is shipping?
Shipping is calculated at checkout based on your location and the weight of your order. You’ll see the full shipping cost before confirming your purchase.
Do you ship internationally?
Yes! We offer international shipping to most countries. Shipping times vary, but you will receive tracking info once your order ships.
Can I return or exchange an item?
Yes – we accept returns within 14 days of delivery for non-customized items. Products must be unused and in original condition. See our Returns & Refunds Policy for details.
Can I return customized items?
Customized items (such as personalized prints) are final sale and not eligible for return unless there is a defect or error on our part.
How does your charity program work?
From every purchase in our “Gives Back” collection, we donate a portion of profits to animal charities. You can read more on our Charity Page.
Can I track my order?
Yes – tracking information will be emailed to you once your order is on the way.
Who do I contact if I have questions?
You can reach out to us through our website chat, or email us at [tees-up@outlook.com].